Process for Submitting Service Requests to Facilities Management

*Go to the Facilities Management web portal at https://facilities.uiowa.edu.
*In the yellow box in the middle of the page, click “FM@YourService.” You will then be prompted to enter your HawkID and password.
*The next page will take you to the web portal. For most building/room problems, you should click on the green “Service” icon (building, custodial, or ground maintenance) and provide the information requested on the form. For all other issues (i.e. moving equipment) and larger projects, please contact the Biology office by sending an email to biology@uiowa.edu or calling 319-335-1050. For emergencies, please call Facilities Management Work Control at 319-335-5071.

NOTE: Prior to clicking “Submit” at the end of the form, please save the form as a pdf file and email it to biology@uiowa.edu. This can easily be completed by following these simple steps that will take less than a minute:

*Click on “File” at the top menu bar, then select “Print”
*The printer box will then appear. Where it says “Name” (for the name of the printer), select the drop-down arrow and choose “Adobe PDF.” Click “Ok” and save it as a pdf file.
*Email the pdf file to biology@uiowa.edu

For research labs and areas that have multiple people working in one space, we recommend that you designate a primary person for submitting problems and a backup individual in the event the primary person is not available. Following these simple steps will help avoid having the same issue reported multiple times by different individuals and will allow the Biology office to continue keeping a log of when and how often problems have been reported.

After submitting the online form, you will receive an email from Facilities Management when your ticket has been assigned (this might be several hours before you receive the email). Therefore, it is important that you continue to call Facilities Management Work Control at 319-335-5071 if it is an emergency.